Eight Black Airport Shuttle, a staple in Colorado travel, abruptly ceased operations on June 13, leaving customers without warning
The company cited skyrocketing insurance rates, increased airport/regulatory fees, and unsustainable costs in their final announcement
Founder Simon Chen posted a heartfelt message on Facebook, thanking the community and expressing regret over the closure
Countless passengers found themselves stuck mid-journey—either waiting farms away or abandoned downtown—with no shuttle service to rely on
Customers holding prepaid vouchers were urged to submit refund requests—but refunds may take up to 12 months
Calls to the company now go to a recorded message, while inboxes brim with frustrated travelers demanding clarity
Reports suggest mounting lawsuits and unpaid debts may have contributed to the collapse alongside financial pressures